Getting Started

Important Information

When asked for a Referral Code please enter 6568607

When asked for a Service Partner ID please enter 1235042

Assessments 

🛠 Phase 1: The "Tech" Check

Before you even open the assessment, your environment must be "Arise Ready."

• No Wi-Fi: You must be plugged into your router via an Ethernet cord. If your internet blips for one second during the test, you may be automatically disqualified.

• Quiet Zone: If you are taking the Voice Assessment, background noise (dogs, kids, AC humming) will cause a fail.

• The Restart: Restart your computer right before you start to clear out any laggy background apps.

📝 Phase 2: Program Readiness Assessment (PRA)

This is a general test of logic, professionalism, and computer skills.

• Read Carefully: This isn't a race. Arise often uses "distractor" answers that look right but have one small detail wrong.

• Think Like a Pro: When asked "What would you do?" scenarios, always pick the answer that is polite, follows the rules, and solves the customer's problem without being rude.

• Computer Basics: Expect questions on how to copy/paste, open new tabs, and basic Windows navigation.

🎤 Phase 3: The Voice Assessment (VOC)

This is an automated "audition" to see how you sound to a customer. You may or may not complete this during your onboarding with Arise, but please review the following to be prepared just in case. 

• The "Smile" Technique: Even though they can’t see you, smile while you talk. It makes your voice sound warmer and more energetic.

• Pacing: Don't talk too fast. Speak at a steady, conversational pace.

• Clarity: Enunciate your words. If you have to read a script, don't "mumble-read"—read it like you're actually helping someone.

• Wait for the Beep: Make sure the system is actually recording before you start talking.

🏢 Phase 4: Client-Specific Assessments

Once you pick a client (like a cruise line or a retail store), they will test you on:

• Typing Speed: Most clients require at least 25–35 WPM. Practice at 10FastFingers.com if you’re rusty.

• Brand Alignment: If the client is a "fun" brand (like a cruise line), be upbeat. If it’s a "serious" brand (like taxes or insurance), be professional and precise.

💡 Pro-Tips for Success:

1. Don't Google Answers: The tests are timed and monitored; if you're switching tabs to search for answers, the system might flag you.

2. Service Partner ID: Have our Business ID ready! You will need to enter this to link to us after your background check clears but before you can start the client tests. Our Service Partner ID is 

3. The "90-Day" Rule: If you fail a client assessment, you usually have to wait 30–90 days to try for that same client again. Take it seriously the first time!

Having trouble joining as a service partner?

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Business Selected:

1235042 - Arnett Professional Service Group LLC

Our service partner ID is 1235042